Shipping policy

We process and ship all orders worldwide with free standard shipping.
All orders are handled with care and prepared as quickly as possible.

Order Processing (Handling Time)

Orders are usually processed and shipped within 1–2 business days after payment confirmation.
Orders placed before 2:00 PM (Pacific Time) are processed the same day whenever possible.
Orders placed after this time will be processed the following business day.

Delivery Times

  • United States & Canada: Estimated delivery time — 6–8 business days after shipment.

  • Europe & Australia / New Zealand: Estimated delivery time — 6–8 business days after shipment.

  • Asia, South America & Africa: Estimated delivery time — 10–15 business days after shipment.

Taking both handling (1–2 days) and transit times into account, customers can generally expect their orders to arrive within:

  • United States & Canada: 7–10 business days total

  • Europe & Australia / New Zealand: 7–10 business days total

  • Asia, South America & Africa: 11–17 business days total

Additional Information

Delivery times are estimates based on our experience with trusted fulfillment partners.
Delays may occur due to customs inspections, public holidays, remote destinations, or other factors beyond our control.

📦 We proudly offer free worldwide shipping on all our products.

Shipping Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number should be active within 48 hours of receipt of the email. If you have not received an order tracking update within 2 business days, please contact us.

Additionally, there are extenuating circumstances where your order might take a bit longer than the expected delivery date, due to delays or other factors that are out of control. Please understand that the expected delivery date is based on data across all our orders and should be used as an estimate, and not a guarantee.

Damaged products

Dream Horse will replace orders that have been damaged during the shipping process. If you’ve received a product that is non-working due to damage during shipping, please contact our Customer Service team within 3 business days of receiving your order.

Lost or Stolen Orders

Dream Horse accepts no direct responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier.

However, we understand the frustration of missing orders, so we will do our best to assist customers even in cases where the courier has marked the order as delivered.

Specifically, if your order does not arrive within 20 business days past the maximum delivery estimate for your location, please contact our Customer Service team.

  • For orders under $50, we will issue a one-time coupon of equal value to replace your order.
  • For orders above $50, at our discretion we may require you to sign an affidavit confirming the order’s non-receipt before issuing replacement value in store credit or a refund.

By finding a middle-ground solution, we aim to keep our shipping costs low while still providing great service if things go missing. We appreciate your patience and understanding with regard to factors outside Dream Horse’s control.

Returns Policy

Please see our Refund Policy